Frequently Asked Questions

Everything you need to know about your Dr. Brandt Skincare experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day money-back guarantee on products purchased directly from our website. If you are not completely satisfied, please contact our customer service team to initiate a return.

Are Dr. Brandt products tested on animals?

No, Dr. Brandt Skincare is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.

Do you ship internationally?

Currently, we ship to the United States and select international territories. Shipping fees and delivery times vary depending on the destination country.

Are your products safe for sensitive skin?

Many of our products are formulated to be gentle; however, we recommend checking the specific product page for ingredient lists and performing a patch test before full application.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.